FOH Team Leader oversees daily guest-facing operations—supervising staff, maintaining service quality, managing customer interactions, and supporting overall team performance.

Leadership & Supervision:

Directly lead FOH staff: train new hires, coach employees, mentor for growth.
Act as shift manager in their absence: assign roles, open/close operations, lead floor execution.
Support managers and senior staff during peak times.

Customer Service & Guest Experience:

Ensure exceptional service: greet and assist guests, resolve complaints professionally.
Maintain ambiance, cleanliness, and presentation of front desk, lobby, dining, or waiting area.
Provide local insights or product knowledge where applicable.

Operations & Administration:

Oversee check-ins/check-outs or ordering/payment processes, plus cashier tasks and cash accountability.
Manage staff schedules/rotas, issue breaks fairly, and ensure proper coverage.
Monitor inventory, supplies, hygiene, and safety compliance.
Process financial records, till counts, payroll/time logs, and other reports.

Training & Development:

Onboard and continuously train FOH staff in service protocols and procedures.
Coach team members to improve service standards and efficiency.
Provide regular feedback and encourage professional growth.

Problem-Solving & Continuous Improvement:

Identify and resolve service bottlenecks, operational issues, and guest concerns.
Collaborate with senior leadership to enhance processes and guest satisfaction.
Take initiative—lead by example, jumping in wherever needed.

Common Qualifications:

2+ years in hospitality, customer service, or food/beverage operations; leadership experience preferred.
Strong interpersonal, communication, and organizational skills.
Problem-solving capabilities, attention to detail, and ability to multitask.

AWJ Investments

FOH Team Leader

About the Job