AWJ Investments

Key Responsibilities

• Oversee daily floor operations and ensure smooth and efficient service.
• Ensure the restaurant is properly prepared before each service period.
• Monitor guest flow, table allocation, reservations, and service efficiency.
• Ensure adherence to company operating procedures and service standards.
• Coordinate closely with the kitchen and support teams to ensure seamless service.
• Monitor restaurant cleanliness, ambiance, presentation, and overall guest experience.

• Lead, motivate, and supervise the front-of-house team.
• Conduct daily pre-shift briefings and communicate operational priorities.
• Monitor staff attendance, grooming, punctuality, and performance.
• Coach team members and provide regular feedback to improve performance.
• Support onboarding, training, and development of new and existing employees.
• Allocate staff responsibilities and manage floor coverage according to business needs.

• Ensure a high level of customer service throughout the guest journey.
• Interact with guests and proactively identify opportunities to enhance their experience.
• Handle customer complaints and service issues professionally and effectively.
• Follow up on guest feedback and ensure appropriate corrective actions are taken.
• Build strong relationships with regular guests and maintain a welcoming environment.

• Support the Restaurant Manager in achieving sales and operational targets.
• Monitor wastage, portion control, and other operational costs.
• Ensure proper handling of cash and payment procedures where applicable.
• Support stock monitoring and inventory control.
• Review daily operational reports and highlight issues requiring management attention.

• Ensure compliance with food safety, hygiene, health, and safety standards.
• Ensure all team members follow company policies and operational procedures.
• Conduct regular checks of the restaurant floor and report maintenance or safety concerns.
• Take immediate action on any operational or safety risks.
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Requirements & Qualifications

• Minimum 2–4 years of experience in restaurant or hospitality operations.
• Previous experience as a Floor Manager, Restaurant Supervisor, Assistant Restaurant Manager, or similar role.
• Strong knowledge of front-of-house restaurant operations.
• Proven ability to lead and motivate a diverse team.
• Excellent communication and interpersonal skills.
• Strong customer-service and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Good organizational and time-management skills.
• Flexible to work shifts, weekends, and public holidays as required.
• UAE hospitality experience is preferred.